Public File - East Midlands
Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK’s radio regulator. This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.
1. News Bulletin Schedule
Between 6am and 7pm Mon-Fri and 6am- 12noon Saturday and Sunday bulletins contain a mix of local, national and world stories, along with appropriate local and national sport, weather and entertainment news. National bulletins are broadcast at other times of the day. Smooth Radio provides local travel bulletins at morning and evening peak times and during weekends when the need arises. Click here for the latest travel news.
2. Recent News Stories
Click here for the Smooth Radio News Section.
3. Contact details for the News team
You can contact Smooth Radio via our Contact us page.
Regional News Editor (East Midlands) – Mel Hancock
4. The programme schedule
Smooth Radio's programme schedule can be found by clicking here.
5. The average number of hours of automated programming within weekday daytimes and within daytimes on Saturdays and Sundays.
Saturday and Sunday 1000-1400 and 1800-2200.
6. The amount of local programming per day produced by the station
Between the hours 0600 – 1000 Monday to Friday programming is local. The remainder of Smooth Radio’s output is produced and presented from the studios in London. Click here to visit our Presenter Home page.
7. Ofcom Localness Guidelines and how to complain to Ofcom
Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here:
In addition all local radio stations have written 'formats' that they must follow at all times. You can read ours by visiting the Ofcom website here:
If you have a complaint to make about programmes on this station, in the first instance you should contact the Programme Director at the address below. For advertising complaints contact the Managing Director.
If you are unhappy with the response you have received, you can complain directly to Ofcom. Their website has full details about how to do this and can be found here:
8. Station Contact details
Top Floor, Chapel Quarter, Maid Marian Way, Nottingham, NG1 6HQ
Contact: You can contact Smooth Radio via our Contact us page.
9. Events/charities support or coverage
Smooth Radio supports Global's Make Some Noise and occasionally supports other charities and this information is placed upon the station's website.
10. Recent programme and/or news highlights
11. Any other issues or areas of interest likely to impact on localness
There are no current issues that impact on the localness of Smooth Radio.
12. The station's playlist
Smooth Radio plays Your Relaxing Music Mix and details of the music we play can be found on the website here.
13. Comment or Complain about the station
If you would like to comment or make a complaint about Smooth, please email email@example.com, or call 0333 200 2000 (Monday to Friday 8am to 7pm) providing details of your comment or complaint, and our programming team will help with your enquiry.
If you are unhappy with the response you receive, you can complain directly to the regulator, Ofcom https://www.ofcom.org.uk/tv-radio-and-on-demand/how-to-report-a-complaint.
14. Premium Rate
Smooth East Midlands may from time to time offer listeners the opportunity to enter competitions using Premium Rate Telephone Services.
If you think there is a problem with our Premium Rate Services or would like to make a complaint, please email mobileinfo@ or call our customer service line on:
If you wish to write to us, please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.
Global Radio Services Limited, the parent company of Heart is registered with the Premium Rate Services regulator, Phone-paid Services Authority. Our registration number is: ORG832-96388-41101.