Public File - Norfolk
Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK’s radio regulator. This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.
1. News Bulletin Schedule
Between 6am and 7pm Mon-Fri and 6am- 12noon Saturday and Sunday bulletins contain a mix of local, national and world stories, along with appropriate local and national sport, weather and entertainment news. National bulletins are broadcast at other times of the day. Smooth Radio provides local travel bulletins at morning and evening peak times and during weekends when the need arises. Click here for the latest travel news.
2. Recent News Stories
Click here for the Smooth Radio News Section.
3. Contact details for the News team
You can contact Smooth Radio via our Contact us page.
Head of Global’s Newsroom: Tim John
Telephone (Global Switchboard): 020 7766 6000
4. The programme schedule
Smooth Radio's programme schedule can be found by clicking here.
5. The average number of hours of automated programming within weekday daytimes and within daytimes on Saturdays and Sundays.
The vast majority of Smooth’s programming is broadcast live from our studios. However some shows are sometimes recorded. On average, this amounts to six hours per week.
6. The amount of local programming per day produced by the station
All of Smooth Radio’s output is produced and presented from our studios in London and shared with Smooth Radio London. Outside of 0600-1000 Mon-Fri, the output is also shared with the following stations: Smooth Radio West Midlands, Smooth Radio East Midlands, Smooth Radio North West, Smooth Radio North East, and Smooth Radio Scotland.
7. Ofcom Localness Guidelines and how to complain to Ofcom
Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here:
In addition all local radio stations have written 'formats' that they must follow at all times. You can read ours by visiting the Ofcom website here:
If you have a complaint to make about programmes on this station, in the first instance you should contact the Programme Director at the address below. For advertising complaints contact the Managing Director.
If you are unhappy with the response you have received, you can complain directly to Ofcom. Their website has full details about how to do this and can be found here:
8. Station Contact details
Address: 30 Leicester Square, London, WC1 7LA
Contact: You can contact Smooth Radio via our Contact us page.
9. Events/charities support or coverage
Smooth's charity, Global’s Make Some Noise, supports small charities up and down the country that look after the most vulnerable people in our communities. Find out more here.
10. Recent programme and/or news highlights
This website features many of the highlights covered by Smooth Radio. Please see the Tickets section to find many of the activities which are featured.
11. Any other issues or areas of interest likely to impact on localness
There are no current issues that impact on the localness of Smooth Radio.
12. The station's playlist
Smooth Radio plays Your Relaxing Music Mix and details of the music we play can be found on the website here.
13. Comment or complain
If you would like to comment or make a complaint about Smooth, please email firstname.lastname@example.org, or call 0333 200 2000 (Monday to Friday 8am to 7pm) providing details of your comment or complaint, and our programming team will help with your enquiry.
If you are unhappy with the response you receive, you can complain directly to the regulator, Ofcom https://www.ofcom.org.uk/tv-radio-and-on-demand/how-to-report-a-complaint